" I am doing a research for a financial company to see how we could best serve the expat segment in The Netherlands. Therefor I would like to ask you if you can share any experiences with me, which you had organising bank account, insurances etc. I am not interested in details of the products, but more on the service aspect and especially: what could be improved? The info you give me will help your future colleagues moving to The Netherlands. Thanks for the effort! "

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" Although I have had no problems with the bank that I used in the Netherlands I have heard of others having problems. For example - when forms are available in a foreign language (eg: English) then that needs to be promoted. Perhaps have a foreign language support line that expats could call for advice on how to do certain transactions etc. The bank that I use has very good computer banking facilities with the software having a multilingual option, and to me - that''s important. "

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" We did not have use of a relocation service, and had great difficulty obtaining a bank account when we first arrived. We were told we must have residence permits/Dutch ID''s before we could open an account. Finally, Postbank let us apply at the central office downtown. Having someone SEEK our business would have been such a blessing. And in general, it would be nice to have a different phrase handy other than ""it''s not possible."" We believed it really wasn''t possible for 6 weeks, when in fact it was possible at a different branch. I don''t think unmoeglich translates directly to not possible. I think there''s a cultural difference. We also had difficulty understanding why we were given two pin codes (one for ATM and one for chipknip). If we had been given better instructions, or any instructions in English, we would not have accidentally used the wrong one and invalidated our card. Hope this is useful for your work. "

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