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HIRING: AUSTRALIAN CULTURE TRAINER (BPO)
Assignment summary: Will handle Communication / Culture and Customer Service Training. Development and delivery of Knowledge Management, along with the planning, delivery and evaluations of the related product training.
Communication
- Performing regular transaction monitoring and calibration sessions as agreed.
- Setting improvement programs and action plans for CSR's.
- Ensure up-to-date and accurate information is online and in a user friendly format for users
- Reporting quality scoring internally/externally at agreed frequencies (upon request
- Escalating quality deficiencies to Training and Quality Manager
- Escalating when there are questions on product or online content.
- Attending internal and local meeting (staff or with other departments).
- Keeping high level of own expertise, taking initiative to understand.
- Gathering up-to-date information and integrating feedback into the best practices.
- Handle escalations
Years of experience required:
- At least 4 years' experiences
