Issued by US Department of State
Aug 28, 2010
The State Department alerts U.S. citizens that Mexicana Airlines (Nuevo Grupo Aeronautico, S.A. de C.V.) has announced that, effective at noon, Saturday, August 28, 2010, Mexicana Airlines has suspended all flight operations until further notice. The suspension applies to all Mexicana, MexicanaLink, and MexicanaClick flights. All flights scheduled to depart after this time have been cancelled indefinitely. This Travel Alert expires on September 10, 2010.
In a press release on the company’s website, www.mexicana.com, the airline pledged to assist passengers to the best of its abilities. Passengers who have already flown a leg of their journey are advised to consult the company’s website for further information. The company notes that priority assistance will be provided to “minors traveling unaccompanied, passengers traveling with children under age 3, and special needs passengers.” Individuals who have not yet begun their journey on one of the Mexicana airlines are recommended to make alternative travel arrangements.
The Department of State advises all travelers with reservations on Mexicana, MexicanaLink or MexicanaClick to consult the company’s website for additional guidance and contact information for the airline. Passengers who may become stranded in the middle of their journey and who require assistance beyond that provided by the airline should contact their nearest Embassy or Consulate.
U.S. citizens are encouraged to review the U.S. Embassy’s Mexico Security Update. The update contains information about recent security incidents in Mexico that could affect the safety of the traveling public.
For more detailed information on staying safe in Mexico, please see the State Department's Country Specific Information for Mexico. Information on security and travel to popular tourist destinations is also provided in the publication: "Spring Break in Mexico- Know Before You Go!!"
For the latest security information, U.S. citizens traveling abroad should regularly monitor the State Department's internet web site, where the current Worldwide Caution, Travel Warnings, and Travel Alerts can be found. Up-to-date information on security can also be obtained by calling 1-888-407-4747 toll free in the United States and Canada, or, for callers from Mexico, a regular toll line at 001-202-501-4444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). American citizens traveling or residing overseas are encouraged to register with the appropriate U.S. Embassy or Consulate on the State Department's travel registration website. For any emergencies involving U.S. citizens in Mexico, please contact the U.S. Embassy or the closest U.S. Consulate. The numbers provided below for the Embassy and Consulates are available around the clock. The U.S. Embassy is located in Mexico City at Paseo de la Reforma 305, Colonia Cuauhtemoc, telephone from the United States: 011-52-55-5080-2000; telephone within Mexico City: 5080-2000; telephone long distance within Mexico 01-55-5080-2000. You may also contact the Embassy by e-mail.
Consulates (with consular districts):
Ciudad Juarez (Chihuahua): Paseo de la Victoria 3650, tel. (011)(52)(656) 227-3000.
Guadalajara (Nayarit, Jalisco, Aguas Calientes, and Colima): Progreso 175, telephone (011)(52)(333) 268-2100.
Hermosillo (Sinaloa and the southern part of the state of Sonora): Avenida Monterrey 141, telephone (011)(52)(662) 289-3500.
Matamoros (the southern part of Tamaulipas with the exception of the city of Tampico): Avenida Primera 2002, telephone (011)(52)(868) 812-4402.
Merida (Campeche, Yucatan, and Quintana Roo): Calle 60 no. 338-K x 29 y 31, Col. Alcala Martin, Merida, Yucatan, Mexico 97050, telephone (011)(52)(999) 942-5700 or 202-250-3711 (U.S. number).
Monterrey (Nuevo Leon, Durango, Zacatecas, San Luis Potosi, and the southern part of Coahuila): Avenida Constitucion 411 Poniente, telephone (011)(52)(818) 047-3100.
Nogales (the northern part of Sonora): Calle San Jose, Nogales, Sonora, telephone (011)(52)(631) 311-8150.
Nuevo Laredo (the northern part of Coahuila and the northwestern part of Tamaulipas): Calle Allende 3330, col. Jardin, telephone (011)(52)(867) 714-0512.
Tijuana (Baja California Norte and Baja California Sur): Tapachula 96, telephone (011)(52)(664) 622-7400. All other Mexican states, and the Federal District of Mexico City, are part of the Embassy’s consular district.
Acapulco: Hotel Continental Emporio, Costera Miguel Aleman 121 - local 14, telephone (011)(52)(744) 484-0300 or (011)(52)(744) 469-0556.
Cabo San Lucas: Blvd. Marina local c-4, Plaza Nautica, col. Centro, telephone (011)(52)(624) 143-3566.
Cancún: Plaza Caracol two, second level, no. 320-323, Boulevard Kukulcan, km. 8.5, Zona Hotelera, telephone (011)(52)(998) 883-0272 or, 202-640-2511 (a U.S. number).
Ciudad Acuña: Closed until further notice.
Cozumel: Plaza Villa Mar en el Centro, Plaza Principal, (Parque Juárez between Melgar and 5th ave.) 2nd floor, locales #8 and 9, telephone (011)(52)(987) 872-4574 or, 202-459-4661 (a U.S. number).
Ixtapa/Zihuatanejo: Hotel Fontan, Blvd. Ixtapa, telephone (011)(52)(755) 553-2100.
Mazatlán: Playa Gaviotas #202, Zona Dorada, telephone (011)(52)(669) 916-5889.
Oaxaca: Macedonio Alcalá no. 407, interior 20, telephone (011)(52)(951) 514-3054, (011) (52)(951) 516-2853.
Piedras Negras: Abasolo #211, Zona Centro, Piedras Negras, Coah., Tel. (011)(52)(878) 782-5586.
Playa del Carmen: "The Palapa," Calle 1 Sur, between Avenida 15 and Avenida 20, telephone (011)(52)(984) 873-0303 or 202-370-6708 (a U.S. number).