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Customer Service agent in Greece (Athens)

Cross Border Talents has an offer for you at the Contact Centre Greece (Athens) . At the moment we are looking for native or fluent in one of the following language : French /Czech / Danish / Dutch/ Finnish / German / Italian / Polish / Swedish speakers, who also speak a second language, to fill several positions in a multinational Contact Center Company in Athens, Greece. You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis. Our client in Greece (Athens) has several projects depending the IT Skills and the mother tongues of the candidates.

Location:
Athens
Company:
Cross Border Talents
Details:

Job Description/ Tasks

- To ensure client satisfaction by offering specialized advice

- To actively listen and pay attention to client issues

- To resolve client queries and problems according to the TP values by email, phone call or chat

- Good problem solving skills Responsabilities

- Work for one the best companies in the Technology Field

- Commitement to quality

- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. To provide a high level of customer service to clients at all times.

- To work effectively as part of a team, developing effective and supportive relationships with colleagues.

- To troubleshoot through the use of open questions, support documents and system training.

- To have a sound knowledge of all products and services, understanding their use and functionality Position Requirements High School, Less than 1 Year work experience

- Educational Level: High School Diploma or equivalent

- Technical Accreditations and Specializations: With Experience at Least 3 months in similar position (Technical Support or Costummer Care)

- Advenced Knowledge of PC (Hardware, Software, Internet),

Qualifications:

Required Language Skills:

Native or fluent in one of the following languages: French /Czech / Danish / Dutch/ Finnish / German / Italian / Polish / Swedish speakers plus B1 in English .

Additional Information / Benefits Contract:

- Fixed Term Contract

- 8 hours per day / 5 day per week - working hours based on client’s needs, mainly Monday – Sunday: 08:00 – 24:00

- Travel Expenses are payed by our client (Only in European Union)

- Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations

- The company also offers Greek lessons, free Real Estate Agency fee & other Benefits

Responsibilities:

Language(s) Required:
Native or fluent in one of the following languages: French /Czech / Danish / Dutch/ Finnish / German / Italian / Polish / Swedish speakers plus B1 in English .
Full/Part Time:
Full time
Salary:
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