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English OR German speakers in Budapest
Budapest XI. 24/7 English speaking Service Desk Agent (part-time or full-time).
Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.
Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
Fluent English OR German language skills
Strong customer- and result-orientation Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only) Good interpersonal and communication skills (verbal and written)
Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.
Records the incoming client requests - orders or incidents - , creates tickets.
Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components. Forwards more complex problems to next level of support. Changes user settings from distance if needed.
English OR German
Part-time and Full-time
1 C Neumann János str Budapest Hungary 1117
Apply Online at: www.nscglobal.com