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English OR German speakers in Budapest

Budapest XI. 24/7 English speaking Service Desk Agent (part-time or full-time).

Location:
Budapest
Company:
NSC Global
Details:

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Main Purpose:

Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.

Qualifications:

Fluent English OR German language skills

Strong customer- and result-orientation Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only) Good interpersonal and communication skills (verbal and written)
Responsibilities:

Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.

Records the incoming client requests - orders or incidents - , creates tickets. Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components. Forwards more complex problems to next level of support. Changes user settings from distance if needed.
Language(s) Required:
English OR German
Full/Part Time:
Part-time and Full-time
Salary:
Contact Name:
Andrea Chajnáczki
Address:
1 C Neumann János str Budapest Hungary 1117
Telephone:
704189049
Fax:

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Apply Online at:
www.nscglobal.com
Reference Code:

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