International Relocation Guide
International Relocation Guide

Our international job listings are a great place for expats to search for overseas jobs and for international employers to promote job openings to our expat audience. Job listings are currently FREE!

Post a Job (free) View All Jobs

Contact Center Manager

As the Contact Center/Customer Service manager you will be leading a contact center team to deliver the best customer service experience for our members while meeting or exceeding revenue goals and performance. Contact Center managers are responsible for motivating their team, developing supervisors and creating and implementing sales and service improvement strategies. The manager is required to implement and maintain quality control, ensure processes run efficiently, promote the general image of the company in a positive and professional manner, and provide coaching, supervision, recognition, guidance, training and motivation to the contact center team.

Location:
Manila
Company:
Global Rescue
Details:

Lead, motivate, mentor and provide guidance to a growing contact center team

Perform all necessary functions to effectively manage operations throughout the employee life cycle – hiring, mentoring, providing guidance, performance management, motivating

Monitor individual and team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets

Develop and oversee quality assurance process and standards, documentation of all standard operation procedures, and manage the implementation of continuous process improvements

Monitor calls to observe employee demeanor, technical accuracy and conformity to company policies

Communicate process and protocol changes to relevant internal teams

Manage the membership fulfillment process

Deliver a high service standard, meeting or exceeding Global Rescue’s service standards, to the Global Rescue membership Serves as liaison between the corporate office, various departments, and customers

Ensure team is leveraging customer management system data to process membership transactions

Effectively describe the nature and scope of Global Rescue services and be able to train on these services

Qualifications:

Responsibilities:

Language(s) Required:
English
Full/Part Time:
Full-time
Salary:
DOE
Contact Name:
Janessa Gray
Address:
85 Mechanic Street Suite A1-1 Lebanon New Hampshire United States 03766
Telephone:
Fax:

Contact Employer / Recruiter

Interested in this listing? Fill in your contact information below and you will be contacted by the person who placed this classified ad.
(*) Required fields
*Name:
*E-mail Address:

Telephone:

CV or Resume:

Yes, I would like to have the employer or recruiter associated with this listing contact me. I understand that Expat Exchange will share my contact information with that owner or broker.
No, please do not have the employer or recruiter associated with this listing contact me.

Apply Online at:
https://chp.tbe.taleo.net/chp02/ats/careers/searchResults.jsp?org=GLOBALRESCUE&cws=1
Reference Code:

Allianz Care International Health InsuranceInternational Health Insurance

Get a quote for health insurance from our partner, Allianz Care.
Get a Quote

Allianz Care International Health InsuranceInternational Health Insurance

Get a quote for health insurance from our partner, Allianz Care.
Get a Quote

Philippines City Guides

Philippines Forum Philippines Forum
Meet other expats and talk about living in Philippines.

Contribute to Philippines Network Contribute
Help other expats and newcomers by answering questions about the challenges and adventures of living in Philippines.

10 Tips for Living in Philippines10 Tips for Living in Philippines

Expats seem to unanimously agree that the best thing about living in the Philippines is the Filipino people. The cost of living is another thing to love.

Copyright 1997-2022 Burlingame Interactive, Inc.

Privacy Policy Legal