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Customer Support representative
Your Role as a Customer Support Agent:
Answer inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems or frequently asked questions
Cross Border Talents
Requirements for the Customer Support Agent Vacancy:
Fluency in Italian (C2 Level or Native);
Good knowledge of English (B1 level);
Typing Speed: 20 words per minute.
Availability to work in rotating shifts
Good computer skills;
Any kind of previous experience or contact with clients
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.
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