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Operational Excellence Manager

Operational Excellence Manager at Gratitude Philippines Location: Gateway 2, CG2 Shift: 3PM – 12AM Remuneration: P200,000 (Negotiable) Industry: BPO

Location:
Metro Manila
Company:
Gratitude Philippines
Details:

Overall Purpose: Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices, and trainings across the organization

Qualifications:

- Bachelor's degree in any field

- Post graduate/master’s degree is a plus

- Experience in Operational Excellence/Process Improvement Work

- Six Sigma Black Belt certified with good knowledge in Lean practices

- Broad knowledge in healthcare domain

- Strong knowledge of Quality Principles and Techniques

- Needs to have worked in BPO – Operational Excellence (or similar) functions/operations

- Strong communication and presentation skills

- Strong ability to influence

- Ability to think and drive strategic initiatives across a large span of operations

- Experience in running large operation is preferred

Responsibilities:

- Drive improvement projects on process to improve productivity and SLA performance

- Interact with client/internal stakeholders to drive and influence improvement objectives

- Lead global projects in Operational Excellence (OE)

- Serve as people manager for a team

- Act as mentor to Six Sigma and Lean project for his influence

Language(s) Required:
Full/Part Time:
Full time
Salary:
P 200,000
Contact Name:
Habeeb Olaleye
Address:
Telephone:
Fax:

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