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Computer and Network Support Supervisor

The Otte Polo Group is a business group in the tech support, call center, and fulfillment industries. We operate in the U.S., Ukraine, Nicaragua, and Peru. Our brands include: Geeks on Site, Responsive Call Center, Enlace Contact Center, and Phase V Fulfillment. Are you looking to grow professionally? Are you passionate about innovative business models and quality standards? Join our team! We offer unlimited professional opportunities.

We are hiring a Computer and Network Support Supervisor to support its computer systems and users.

Duties:

- Diagnosing, maintaining, repairing and upgrading network and computer systems.

- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, installations, level 1 and 2 support technicians.

- Oversee management of IT equipment and parts inventory, including documentation and network diagrams.

- Help Desk and Network Administration support for over 250 users in multiple offices.

- Support various 3rd party systems and software.

- Support for CRM systems.

Qualifications:

- Minimum 3 years of experience managing network architectures and client servers in a Windows environment.

- Have worked with Cloud services like Amazon AWS, Azure, G-Suite, and similar.

- Experience working with Voice Over IP technology, and Omnichannel systems.

- Leadership experience in a 24x7 operation supporting physical and remote IT infrastructure (computer, network, storage).

- Experience with network connections for remote access VPN, and Firewalls.

- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

- Advanced/Native level of English- writing, reading, and speaking.

- Degree or certification in IT, MIS, Computer Engineering or similar field.

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