A yet another "German moment"...
Dear expats,
If you happen to purchase D-Bahn tickets on-line, be careful. After I entered my credit card details, I expected a confirmation prompt at the end but it did not happen! Since the system did not give me the price (part of the trip was outside Germany), nor it asked for confirmation at the end, BEFORE processing the order, as it happens in more advanced countries, I decided to cancel the damn thing over the telephone.
All this would not have been a big deal, if it had not taken me 3 hours to cancel the order. Only half of operators spoke English even on the numbers that start with +49, the second half forwarded me to somebody else. I had to repeat my story over and over: some customer service people do not have access to "on-line" database. I listened to all kinds of music (some telephones ARE equipped with call waiting systems!) at 12c/min.
Needless to say, that my desperate fax and e-mail messages remained un-answered.
So you'd better spend 30+ minutes in a line at the train station if you travel outside Germany.
A.
Dear expats,
If you happen to purchase D-Bahn tickets on-line, be careful. After I entered my credit card details, I expected a confirmation prompt at the end but it did not happen! Since the system did not give me the price (part of the trip was outside Germany), nor it asked for confirmation at the end, BEFORE processing the order, as it happens in more advanced countries, I decided to cancel the damn thing over the telephone.
All this would not have been a big deal, if it had not taken me 3 hours to cancel the order. Only half of operators spoke English even on the numbers that start with +49, the second half forwarded me to somebody else. I had to repeat my story over and over: some customer service people do not have access to "on-line" database. I listened to all kinds of music (some telephones ARE equipped with call waiting systems!) at 12c/min.
Needless to say, that my desperate fax and e-mail messages remained un-answered.
So you'd better spend 30+ minutes in a line at the train station if you travel outside Germany.
A.
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