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YellowTail
5/24/2019 09:56 EST

I do not live in Mexico City. In fact we kind of live out in the boonies. Yesterday I purchased a Dewalt Esmeriladora at 5PM. I just received an email that it will be delivered today. That is spectacular service.

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YellowTail
5/24/2019 12:52 EST

My package arrived this morning at 9:35 AM !! I placed the order at 4:51PM yesterday...

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hrlee7804
5/25/2019 09:11 EST

I buy a lot off of Ebay. I have them shipped to my address in Nogales. There is a courier service that brings mail and packages across the border and to our town, San Carlos, Sonora. The fee is 100 pesos/month. Delivery is a few times a week. Anyone that is in our group that goes north and back can stop by the two storage/mail box businesses and pick up.
I looked at charges for Amazon delivery, UPS and DHL and I did not like the charges. In most towns in Mexico, that I am aware of, has such a screwed up address system no normal driver can even find addresses. My home has 3 legal addresses and it is different on my water, power and tax statements. Not to mention nothing is in my name yet as my trust is not completed. My town is a subtown of a larger town 15 minutes away and that complicates addresses even more. There is even more than one San Carlos in the state of Sonora according to my gps.

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NA
5/25/2019 09:37 EST

I regularly order from Amazon. The packages are delivered right to my door and their Global Priority delivery charge is $6.95.

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NA
5/25/2019 09:41 EST

I forgot to say that I order from Amazon USA, not Amazon Mexico. If you can find the article you are looking for, and the seller delivers to Mexico, it is always cheaper to buy it from Amazon USA rather than Amazon Mexico.

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YellowTail
5/25/2019 09:50 EST

I have Amazon Prime and most everything is delivered for free. Certainly within Mexico and I believe from the US as well. My Prime membership is the Mexican flavor and gets me 'free' Amazon Video.

When I purchase from ebay and the seller is not willing to ship it to Mexico I have it shipped to my free 'box' at Estafeta in Laredo. They bring it to the house in Mexico.

I guess we live in a very progressive part of Mexico because (while I agree with you we have many different addresses) the actual street address seems to work just fine. There is also a very well known landmark that helps people in finding us.

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YellowTail
5/26/2019 18:22 EST

As I said recently - I have Amazon Prime Mexico. I paid 450 pesos for the first year - soon to double to 900 pesos. If the item is shipped by 'Amazon' I get free 1-2 day delivery within Mexico and free 6-9 day delivery from the US. To be honest - I normally get stuff from the US in 2-3 days.

One of my pet peeves since moving to Mexico is how so many companies seem to dump the items they can't sell in the US into the Mexican market. A lot of time if you research an electrical tool - say - you will read all these negative reviews, and yet here it is listed on Amazon Mexico.

I'm not sure it is fair to say that prices on Amazon US are cheaper than Amazon MX - and here is why I say that. I work in the garden etc a lot and like to wear Hanes colored t-shirts. I probably have 2 or 3 four-packs stashed away in reserve. I purchase them to 'stuff' an order. So at this moment if I were to purchase those tshirts on Amazon US they want $39 USD (including $9 shipping - guess Amazon doesn't ship them). Yet - if I go to Amazon MX those same tshirts cost $24 USD (shipping is free). Go figure.

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LoneRhino
5/30/2019 10:33 EST

Do you need a Mexican bank account to get Amazon Prime Mexico? I'm in the process of moving and would like to switch it when it's time to renew.

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YellowTail
5/30/2019 11:17 EST

No - We pay for Amazon Mexico with a US (dollar) credit card.

Actually - I am always having trouble toggling between Amazon US/Mexico. They use the email account to determine where to go, but even the support people have trouble with their setup.

- We have kindle unlimited (US)
- We have music unlimited (MX)
- Prime is MX

Yet while I have both a Mexican and US credit card on file, across Amazon I only have one default payment method.

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MikeMc
5/30/2019 12:52 EST

No you do not need a Mexico Bank debit of credit card. I use my US cards even though I do have a Mexico card.

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MikeMc
5/30/2019 12:52 EST

No you do not need a Mexico Bank debit of credit card. I use my US cards even though I do have a Mexico card.

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Cozumeldeb
6/7/2019 16:01 EST

I ordered a new wet-dry vac and got it in Cozumel in 4 days.

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Maxkw
6/7/2019 16:40 EST

I ordered four items from Amazon Mx to be delivered to my house in Playa del Carmen. Two of the items were small electronics that can only be used together. Three of the items were delivered within days. The fourth an electronic item has yet to be delivered. Every morning for five days I received a message saying my delivery would arrive that day.. I waited at home to sign but no delivery showed up. No phone call. I spoke with Amazon logistics three times to three different individuals on three separate days. They were very helpful but still no delivery. I finally cancelled.

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YellowTail
6/7/2019 18:30 EST

Maxkw - and you have an Amazon Prime account AND the items were to be delivered by Amazon ?

My most recent order was last Saturday. They split it into two shipments. One within Mexico which arrived on Sunday (freight free). The second was imported and arrived yesterday (free of freight AND import duties).

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Maxkw
6/8/2019 08:20 EST

Yes. I have Amazon Mx Prime. Hard to figure out why three were delivered and not the fourth. I think they hire private drivers in Playa and whoever had my package couldn’t figure out where I live. Also, every time I called Amazon Mx they would transfer me to Amazon US. Quite an adventure. Will see what happens when I reorder.

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hrlee7804
6/8/2019 23:10 EST

You might want to rethink the term "free of import duties and free freight" I guarantee those things are included in the price. Nobody gets it for free. Jacking the price up and saying free delivery and import is what is being done. It does not matter if you are willing to pay the final cost just know it was not free.
Reordering may get you the item but don't think you will get their system figured out because because there is no system. In Mexico stuff just happens with no rhyme or reason.
I have been trying to order my internet with Telmex and the service people tell me there is space available for my connection except the account number for the connection has been mislabeled at the main office but they can figure it out when i place the order. 4 days past the due date to connect they cancel my order and tell me to reopen my service request. I do that and the same thing happens again. Turns out other people have been trying to get that connection for over 4 years and the same thing happens to them. Still Telmex has us applying for the connection which will never be connected because of a mixup with the connection number. Now this is Mexico. I am done trying to predict the next thing to happen or think I will get it figured out. I quit trying to figure most things out here.
I have had a door on order for 6 months. The same company has installed the exact same door in a different location in my house as early as last week but they can't seem to get the one installed that has been on order for 6 months. The doors are identical. I quit trying to figure it out.

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YellowTail
6/9/2019 07:22 EST

I'm not sure I understand your 'door' situation - but I'll tell you a little secret - whenever we have someone to the house to perform a service they leave with a little something extra. It might be some mangos or perhaps some fresh zucchini bread. It makes a good impression.

Regarding Telmex - we had ongoing problems with them a few years back. At the time my wife was still working and her employer was paying for the internet. We had the 'best' plan with Telmex even though they could never deliver that level of service to our house - but it made a difference in the level of service we received.

Regarding Amazon - I usually check out prices on MercadoLibre, Amazon Mexico, Amazon US and ebay when I want to buy something. You are right, sometimes it makes no sense. Let's take this week's Amazon order. I needed a new 13" wiper blade for the rear window on our SUV. Amazon Mx delivered it (in less than 24 hours) to our house at a price less than I would have paid at our AutoZone (a half hour drive away). The other item I purchased was half the price on Amazon Mx (considering there was no freight/import duties broken out) than Amazon US - where those same fees would have nearly doubled the cost I paid.

I think Amazon is having some growing pains. They are making money 'hand over fist' and for them customer service is most important. This week all of a sudden my cellphone forgot all the music I had downloaded from Amazon Prime Music. I called them and it turns out their service center for music issues is in Costa Rica. I tried a few things with the tech but in the end we decided I needed to reload my phone. Next day I noticed I had a $5 'courtesy credit' on my account !

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Maxkw
6/15/2019 09:38 EST

Update: I reordered and the item was delivered in 3 days. I compared the price with Amazon US and it didn’t cost more so all is good. I think delivery depends on the driver Amazon.mx.

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