Last week, we asked readers if they were experiencing issues with money transfer apps or getting bank cards in Mexico.
53% of respondents said they were experiencing some sort of banking issue.
33% specifically reported problems with bank cards sent through DHL or FedEx being stopped at customs. Some were marked “Returned to Sender” without explanation, while others sat in customs for days before being rejected.
Reports came in from across Mexico, showing the issue is widespread and not tied to any one region.
So, we picked up the phone and asked DHL and FedEx what was going on.
DHL told us they’ve received complaints and are aware of the issue but admitted that customs doesn’t always give a clear reason. Sometimes it’s tied to not having RFC or CURP numbers on file. Other times, no explanation is given.
DHL added that cards sent directly by the issuing bank tend to have a higher chance of making it through, compared to those forwarded by family or friends. (That is, of course, if your bank allows cards to be sent to Mexico. Many don’t.)
FedEx gave us more details. For a bank card to pass customs…
The recipient’s name must match the card exactly.
The card should be unactivated and ideally still sealed in its original bank envelope.
The RFC should be provided before shipment.
While not officially required, they also recommend providing your CURP in addition to the RFC.
As you know, starting January 1, 2025, an RFC is mandatory for all packages entering Mexico. If you’ve had a bank card returned without providing your RFC, this is most likely the reason.
So, if you’ve already had a card sent back or you’re planning to have one shipped down soon, make sure your RFC is included no matter what, and follow the DHL and FedEx tips outlined above.
It won’t guarantee smooth delivery, but it will give your card the best chance of making it into your hands here in Mexico.
53% of respondents said they were experiencing some sort of banking issue.
33% specifically reported problems with bank cards sent through DHL or FedEx being stopped at customs. Some were marked “Returned to Sender” without explanation, while others sat in customs for days before being rejected.
Reports came in from across Mexico, showing the issue is widespread and not tied to any one region.
So, we picked up the phone and asked DHL and FedEx what was going on.
DHL told us they’ve received complaints and are aware of the issue but admitted that customs doesn’t always give a clear reason. Sometimes it’s tied to not having RFC or CURP numbers on file. Other times, no explanation is given.
DHL added that cards sent directly by the issuing bank tend to have a higher chance of making it through, compared to those forwarded by family or friends. (That is, of course, if your bank allows cards to be sent to Mexico. Many don’t.)
FedEx gave us more details. For a bank card to pass customs…
The recipient’s name must match the card exactly.
The card should be unactivated and ideally still sealed in its original bank envelope.
The RFC should be provided before shipment.
While not officially required, they also recommend providing your CURP in addition to the RFC.
As you know, starting January 1, 2025, an RFC is mandatory for all packages entering Mexico. If you’ve had a bank card returned without providing your RFC, this is most likely the reason.
So, if you’ve already had a card sent back or you’re planning to have one shipped down soon, make sure your RFC is included no matter what, and follow the DHL and FedEx tips outlined above.
It won’t guarantee smooth delivery, but it will give your card the best chance of making it into your hands here in Mexico.
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