Expat Exchange Community
12 years ago
Bad moving experience from Hong Kong
12 years ago
We are currently in the middle of a dispute with the moving company that handled our move from Hong Kong to Italy: Asia Express (AE).
Some of our personal belongings had to be shipped to our summer house in France and others to our new residence in Italy. Although all items had been clearly identified AE mixed up items and sent to Italy items that should have been shipped to France and the other way round.
However, more than the mistake itself the really bad experience comes from the fact that they denied any responsibility in the mistakes, refused to assume any extra cost and rejected any proposal for indemnification.
In short, these guys are not only incompetent but show really bad faith in business. Our advice: better stay away from them. They are certainly other moving companies in Hong Kong providing better services. Finally we have been told that other French families had similar bad experiences with them.
Some of our personal belongings had to be shipped to our summer house in France and others to our new residence in Italy. Although all items had been clearly identified AE mixed up items and sent to Italy items that should have been shipped to France and the other way round.
However, more than the mistake itself the really bad experience comes from the fact that they denied any responsibility in the mistakes, refused to assume any extra cost and rejected any proposal for indemnification.
In short, these guys are not only incompetent but show really bad faith in business. Our advice: better stay away from them. They are certainly other moving companies in Hong Kong providing better services. Finally we have been told that other French families had similar bad experiences with them.
