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HIRING: AUSTRALIAN CULTURE TRAINER (BPO)

Assignment summary: Will handle Communication / Culture and Customer Service Training. Development and delivery of Knowledge Management, along with the planning, delivery and evaluations of the related product training.

Location:
Mandaluyong City
Company:
Transcom Worldwide Philippines INc.
Details:

Communication

- Performing regular transaction monitoring and calibration sessions as agreed.

- Setting improvement programs and action plans for CSR's.

- Ensure up-to-date and accurate information is online and in a user friendly format for users

- Reporting quality scoring internally/externally at agreed frequencies (upon request

- Escalating quality deficiencies to Training and Quality Manager

- Escalating when there are questions on product or online content.

- Attending internal and local meeting (staff or with other departments).

- Keeping high level of own expertise, taking initiative to understand.

- Gathering up-to-date information and integrating feedback into the best practices.

- Handle escalations

Years of experience required:

- At least 4 years' experiences

Qualifications:

Responsibilities:

Language(s) Required:
Full/Part Time:
FULL TIME
Salary:
Contact Name:
Bryan Doron
Address:
Level 6, Cyberscape Alpha Garnet and Sapphire Streets Ortigas Cente Pasig City Philippines
Telephone:
09070621736
Fax:

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Apply Online at:
http://www.jobstreet.com.ph/en/job/6973498/sources/1/origin/ph
Reference Code:

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