Our international job listings are a great place for expats to search for overseas jobs and for international employers to promote job openings to our expat audience. Job listings are currently FREE!
Post a Job (free) View All Jobs
HIRING: AUSTRALIAN CULTURE TRAINER (BPO)
Assignment summary: Will handle Communication / Culture and Customer Service Training. Development and delivery of Knowledge Management, along with the planning, delivery and evaluations of the related product training.
Transcom Worldwide Philippines INc.
- Performing regular transaction monitoring and calibration sessions as agreed.
- Setting improvement programs and action plans for CSR's.
- Ensure up-to-date and accurate information is online and in a user friendly format for users
- Reporting quality scoring internally/externally at agreed frequencies (upon request
- Escalating quality deficiencies to Training and Quality Manager
- Escalating when there are questions on product or online content.
- Attending internal and local meeting (staff or with other departments).
- Keeping high level of own expertise, taking initiative to understand.
- Gathering up-to-date information and integrating feedback into the best practices.
- Handle escalations
Years of experience required:
- At least 4 years' experiences
Level 6, Cyberscape Alpha Garnet and Sapphire Streets Ortigas Cente Pasig City Philippines
Apply Online at: http://www.jobstreet.com.ph/en/job/6973498/sources/1/origin/ph