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Contact Center Manager

As the Contact Center manager you will be leading and managing a contact center team to achieve its goals and performance. BPO/Contact Center experience not necessary as we have an operations manager.

- You will be responsible for leading, motivating, mentoring and provide guidance to the staff- - Developing Operations Manager, team leaders, sales staff- - Performance management of all staff- - Participate in the hiring process- - Communicate process and policy to relevant teams- - Communicate back to head office in Sydney, Australia

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