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Contact Center Manager
As the Contact Center manager you will be leading and managing a contact center team to achieve its goals and performance. BPO/Contact Center experience not necessary as we have an operations manager.
- You will be responsible for leading, motivating, mentoring and provide guidance to the staff-
- Developing Operations Manager, team leaders, sales staff-
- Performance management of all staff-
- Participate in the hiring process-
- Communicate process and policy to relevant teams-
- Communicate back to head office in Sydney, Australia
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