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Customer Service Assistant (German Speaker)

Customer Service Administrator - A fantastic opportunity has become available for an enthusiastic Customer Services Administrator. If you are passionate about delivering outstanding customer service, and thriving in a buzzing environment, then we want to hear from you. Primary responsibility is managing the relationship with customers on a day to day basis in an appropriate manner. Contact will be via the telephone and email.

Location:
Motherwell
Company:
Honeywell
Details:

Experience required:

This is an exciting opportunity, offering progression to individuals who work hard, and are keen to progress, and there is also Re-location support on offer for the right individual.

- Knowledge and/or experience of how to service a Customer

- Experience in a multi-national, global customer care company desirable

- Experience with SAP desirable but not mandatory

- Good IT skills specifically working in Microsoft Office

- Interpersonal skills

- Communication skills both verbal and written

- Listening skills

- Customer focused in fast paced environment

- Attention to detail and accuracy

- Team minded

- Self-motivated

- Fluent German speaking

Qualifications:

Responsibilities:

The main responsibilities include:

- To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.

- To handle and resolve customer complaints timely and in a professional manner.

- To direct any requests and unresolved issues to the designated internal resources.

- To follow up customer orders with internal departments on time and update customers proactively.

- To communicate and coordinate with internal departments.

- To record details of actions taken

- To follow up on customer interactions

- To escalate issues to the Team leader or Management level on time.

- To support other Customer Care team roles when required/requested.

- To support projects and process improvements to increase customer satisfaction and productivity You will be measured on your success through the following metrics:

- Customer satisfaction ratings

- Call stats

Language(s) Required:
German Native/Fluent
Full/Part Time:
Full-Time
Salary:
Competitive
Contact Name:
Monica Bachman
Address:
Motherwell United Kingdom ML4 3PB
Telephone:
2039369612
Fax:

Contact Employer / Recruiter

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Apply Online at:
https://honeywell.csod.com/ats/careersite/JobDetails.aspx?id=164294&site=1
Reference Code:
HRD43899

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