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Systems Support Engineer
As a Systems Support Engineer you’ll be supporting several critical platforms and services widely used by Marfeelers and by customers, providing fast and useful technical assistance to teammates and to Marfeel’s customers.
You will be responsible for our infrastructure that supports more than 60 deploys every day including:
Elastic Search cluster with ingest rate of 1TB / Day
Jenkins Dockerized Pipelines with 7 nodes with Master / Slave architecture
CDN using Varnish with an Origin / Shield architecture completely managed through Ansible
AWS & GC Cloud Infrastructure supporting 600 million visits / month
Mongo replicaset with 30K reqs / s
The goal is to create value for teammates that will help preserve the company’s pace and delivery efficiency. You will also be helping our Adoption Customer Success team to spread our CDN product, identifying how our product fits in the customer’s infrastructure. A passion for customer advocacy is essential. On the other hand, you will improve our product by adding the feedback from our customers.
This is you:
You are a methodical type of person and "Doer" is your middle name.
You have good communication skills
You feel like you have a mission, not just a task.
You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.
You are eager for knowledge.
You are hands-on and proactive.
You love automation and want to automate and productize everything
You are fluent in English (it’s a must).
Help manage the cloud infrastructure.
Maintain a build-server farm that manages more than 200 builds every day.
Take care of the KPI evolutions, monitoring systems, SLA compliance, etc.
Follow up and solve incidents that affects your teammates and our customers.
Assist with customer CDN configurations over email, chat or call and provide technical support to Customer Success for our CDN product.
Integrate customer needs and requirements to our new product following our quality standards
Contribute to our customer-facing documentation when necessary
Contribute to the processes and policies that scale our support organization as we grow
You must have:
BA/BS degree required, major in engineering, computer science, or MIS a plus
Minimum of 1 year of experience in a customer support or (Sys|Dev)Ops role
Familiarity with a *nix environment and cloud infrastructures (AWS, GCP, …)
Ability to write scripts to speed up maintenance processes (BASH, Python, Perl, …) and orchestration tools (Ansible, Puppet, Cheff, …).
Understanding of website cache performances and cache servers, proxies and load balancers (Varnish, Nginx, HAProxy, Hitch…)
A feeling of being at home with content delivery network services, content management, web analytics, website performance, mobile content delivery or managed web hosting is highly desired
Knowledge on TCP, DNS and HTTP as well as troubleshooting techniques is important with the ability to debug connections using cURL, traceroute, telnet, tcpdump and other network diagnostic tools
Not mandatory but impressive:
One or more programming languages (Java preferably) and experience managing and optimizing CI/CD workflows and pipelines (Jenkins, Travis, Bamboo, …)
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