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IT Helpdesk Technician Remote Support

The IT Helpdesk Technician is responsible for the remote monitoring and remediation, telephone support, deployment services, inventory control and coordination of onsite technical interventions.

Location:
NA
Company:
Mipsmedia Inc.
Details:

Provide first-response to service incidents (end-user computing, printing and connectivity) requiring telephone support or remote remediation

Perform entry-level to intermediate technical interventions, root cause analysis and provide escalation services for all workstation and print devices including network connectivity (Level-1 incidents)

Perform configuration, imaging and staging services on laptop and desktop computers

Manage service incidents requiring escalation and / or on-site intervention

Enter updates directly into the a Ticketing System (start/end times, work performed details) immediately after completing each intervention

Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction

Qualifications:

Possess a College diploma in the field of IT or equivalent technical certificate

Be punctual, analytical and possess excellent communication skills and business acumen

Fluent in English, bilingual written & spoken French & English an asset

Possess technical proficiencies outlined below, accompanied by minimum two (2) years of related experience:

o Knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity

o Knowledge and experience in administering and troubleshooting Microsoft Windows OS environments

o Knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office & Office365

Chrome (all versions), Firefox (all versions), iTunes, Adobe PDF Reader and Writer, Antivirus software; Bit Defender,

MacAfee, Symantec, TrendMicro, WinZip, Active X, Java etc.

o Knowledge and experience in diagnostics and troubleshooting of hardware: PC (Dell, HP, Lenovo), laptops (Dell, HP, Lenovo, Toshiba), printers (Fujitsu, HP, Kyocera, Lexmark, Xerox)

o Basic knowledge and experience in the implementation and support of SMB networking infrastructure: LAN, WAN and wireless appliances

o Intermediate knowledge and experience in diagnostics and troubleshooting both hardware and software related issues on desktop or laptop computers and related peripherals, printers or multifunction devices along with installed options and advanced features

Posses good knowledge of Active Directory administration skills (user create/delete, profiles, login scripts) with a general knowledge of networking concepts (IP addressing)

Base certifications an asset :

o CompTIA A+

o CompTIA Server+

o CompTIA Network+

Responsibilities:

Language(s) Required:
Full/Part Time:
Full-Time
Salary:
TBD based on Experience
Contact Name:
Ernesto
Address:
1 rue de Castelnau E. #201 Montreal QC Canada H2R 1P1
Telephone:
514-489-9579 x701
Fax:

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Reference Code:
EXPATEXCHANGE

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