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Sales / Business Development Representative
The main goal revolves around creating new clients or selling additional services to drive revenue. Work in a fast-paced business receiving/initiating calls from/ to or visiting potential and existing customers.
You must demonstrate a good understanding of our services and packages. You may contact existing customers to expand their current services. Or, you might be making or receiving calls to/from prospective customers.
You'll use CRM and telephones extensively in your work. You will also make local in-person visits to existing and new customers as well as occasional travel if the customer or prospect is significant. You will also attend a few trade shows throughout the year for our target customers’ industries such as medical, property management, hospice, etc.
Responsive Call Center
Duties and Responsibilities:
-Lead management and
-Enter information consistently into our CRM (Zoho) as you communicate with customers and move them along the sales funnel
-Offer base rate and other call center features that best meet customers' needs
-Quote and compute rates for new services accurately
-Make in-person visits to local prospects and existing customers
-Occasional travel for large prospects and trade shows
-Establish accounts in billing systems
-Obtain customer credit card information
-Work closely with operations and site managers in the account design & workflow
-Interact with other functional groups to ensure customer satisfaction
-Meet established productivity goals based on base rate revenue and retention
-Prepare sales reports
Skills and Qualifications:
-Strong communication skills
-Ability to multi-task
-Ability to make decisions independently
-Answering Service and Call center experience
-Knowledge of AMTELCO a plus
-Knowledge of Zoho CRM a Plus
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