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Operations General Manager
Please note: This is a 2-Year Contract in Saudi Arabia. Strong pay, benefits, relocation, generous vacation, travel budget, and more.
We have an amazing opportunity for an individual with strong quick lube experience to develop and execute world class customer service standards for the company.
Amy Cell Talent
About the Company
This global company develops and produces lubricants, and is an established leading supplier of lubricants. They have an immediate need to expand operations with a keen eye to establishing first-rate standards across new sites.
About the Role
Operations General Manager Reports to the CEO.
In this role, you will:
Develop core customer service principles and standards and enhance the customer experience at all outlets
Ensure that all employees provide outstanding customer satisfaction experience to all clients and ensure the Company is providing World Class Customer Service through the entire process
Address Customer Issues and monitor problem customers/jobs and handle difficult customers
Develop relationships with customers through successful management of product or service delivery
Responsible for all corporate training. Design and deliver training programs and classes for all corporate and outlet locations
Skilled in Team Motivation, Operations Management, P&L Management, Sales Management, and Schedule Control
Recruit, hire, train and supervise quality employees to exceed the company customer’s expectations and develop employees
Develop an expansion strategy across the country (60 currently to 250 Stations in the future)
Willing to travel frequently across the kingdom
Bachelor’s degree or appropriate technical training
Must have past Quick Lube experience and experience in running a Lube Location in management capacity Ability to maintain individual productivity as well as coach and mentor other employees to do the same Effective interpersonal, oral communication skills;
Good organizational skills, time management skills, and the ability to communicate clearly with both staff and clients
Great salary, paid round trip every year, benefits and more
215 W Michigan Ave Ypsilanti Michigan USA 48197
Apply Online at: https://amycelltalent.applytojob.com/apply/i4goOYhiog/Operations-General-Manager-US-Experience-In-Quick-Lube-Service-Industry