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Had a really weird experience at an ATM today.

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YellowTail
5/9/2019 17:07 EST

Today we did our normal grocery shopping at Mega/Soriana. On the way to the checkout lanes, I went over to the bank of 6 or so ATM machines to pull out some pesos. I always go to our own bank's ATMs and there was someone already using it. Off to the left there was a guy, wearing a blue surgical mask, doing something with each of the other unused ATMs - one after the other.

The guy at my ATM retrieved some monies and left. The guy wearing the mask was standing off my left shoulder at that point. I said to him - go ahead - I am in no hurry, This (bulky) guy stood in front of the ATM and 'consumed' it. His chest might have been touching the screen. After a minute or two he backed away from the screen which now read 'temporarily out of service' and he declared - the machine is not working.

I proceeded to checkout and after paying the same masked guy was still standing over in the area of the ATMs. On the way out of the store I stopped at the customer service desk and mentioned all this and suggested they go have a talk with the guy. The woman picked up her walkie/talkie.

I sure would like to better understand what the guy was up to. And I'll sleep better tonight knowing that I never put my card in that machine,,,

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MonicaRixPaxson
5/9/2019 20:32 EST

Twice I have had situations where an ATM machine failed to give me the cash I asked for when I was certain there was adequate money in the account. Both times I took a pic of the screen showing the transaction info. When I got home and checked online, sure enough, both times (different banks) the charge had been put through. I filed a report and was reimbursed and a claim was filed that also cleared eventually and I was sent a new card. However, BOTH times this occurred in a Mega/Soriana with a bank of ATMs as YellowTail described and I felt that the machines had been doctored with. Needless to say, I don´t use those ATMs anymore although the store is the nearest supermarket. It´s obviously a racket and I suspect the mask is to avoid security cams both in and outside the ATMs.

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Cozumeldeb
5/9/2019 21:35 EST

Gotta say that is one outlandish action of the masked guy. In Cozumel at our Mega their is always a guard standing by ATM's. They do no allow grocery carts near the machines.
There was a recent report that the ATM's in municipal center that obviously idiots were trying to put something in card area of each machine. Which was reported + photos of nitwits. Caught easily, Russians appear to be bigger problems.

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Cozumeldeb
5/9/2019 21:35 EST

Gotta say that is one outlandish action of the masked guy. In Cozumel at our Mega their is always a guard standing by ATM's. They do no allow grocery carts near the machines.
There was a recent report that the ATM's in municipal center that obviously idiots were trying to put something in card area of each machine. Which was reported + photos of nitwits. Caught easily, Russians appear to be bigger problems.

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longtimelurker
5/9/2019 22:09 EST

On the Riviera Maya, the thieves don't bother stealing your card info, they just steal the whole machine full of money.

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YellowTail
5/10/2019 07:27 EST

Yes - not long ago someone tried to make off with a bank's ATM using a back hoe. They failed.

Two years ago, at the same Mega I was at yesterday, an armed commando unit of 15 to 20 hooded men wearing sunglasses broke into the store at 3 in the morning. They tied up the guards and broke into 2 of the ATMs. Shortly later 6 of the guys were captured. Since then security has been much more obvious, but mostly in roaming vehicles in the parking lot.

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