Ecuador Forum

Jennien
Joined 2008
Posts: 2

15 years ago

MVI worst ever

15 years ago

On our arrival back from a full day excursion with the driver, your parents were not organized and did not have change to pay the driver, therefore asked us in kind for change. We did have $40 American and $60 Canadian, so we said we could not change the funds. Your mother insisted that she would take the Canadian. We are not a bank and I would have rather saved my last Canadian dollars then to give them to your parents and pay $10 to do so. We are NOT prepared to pay money for your parents exchange due to the fact that they were ill-prepared. In speaking with many people during our stay, they were shocked at the price we paid for our driver. Do you feel justified in charging that much? I certainly hope you extend this generous amount to your drivers.

As for your food policy, it was most unfortunate that you painted such a horrible picture of your countries food and aggressively pursued us to make a decision to preorder food in advance. The food at Mountain Views Inn was very average however, due to having to sit and be dictated to EAT! EAT! EAT, the atmosphere was by far the worst and most negitive of our trip. I find it most amusing that your beer cost $5 each, which your dad kindly opened and poured 3 glasses one for himself. We dined at the Luna Runtun and the beer was reasonably priced at $1.50 and we did not have to share it with our server, which was a very nice addition.

I can compare our stay at MVI to that of what a jail would feel like. We had a curfew to arrive home by 21:00, or the gates would be locked. This is completely unreasonable and in fact, put a very negative aspect on our wonderful holiday. If you are going to enforce a curfew, I would highly suggest you put this on your website, as Im sure your guests would appreciate knowing this.

We have a dear friend who happens to work in tourism Ecuador, on our last night had a lovely meal with her. It was most unfortunate that the night had to end early due to our curfew and she was unable to drop us off at our hotelso we had to walk from down the block with our luggage. We have many Ecudorian friends of high stature who are appalled by your security policies. Our friends wanted to reach us during our stay and were worried when looking at your website and the phone book there was no address or number for MVI. Are you that concerned with your fellow Ecuadorians that you are basically invisible?

On the morning of our departure, the maid came into the house singing loudly and vacuuming just outside our door, ensuring the vacuum was banging our door. Please advise if this is the courtesy you extend to all guests? Furthermore, the cleanliness of your room was not acceptable. I have pictures and documented proof of this.

I cant express enough how unsatisfactory our experience at MVI was. I have travelled extensively on an international level and never have had such an unacceptable level of customer service and the feeling of being ripped off.

William Russell

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William Russell

Get a quote for international health insurance from our partner, William Russell.
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William Russell

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William Russell

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