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Emergency Information for Expats in Japan

By Embassies in Japan

Summary: Our thoughts and prayers are with those affected by the earthquake and tsunami in Japan. This page provides emergency contact and evacuation information for British, American and Australian expats in Japan.

Expats in Japan - Emergency Information

Table of Contents

Information for American Citizens in Japan
Information for UK Citizens in Japan
Information for Australian Citizens in Japan


Information for American Citizens in Japan

Links

American Citizen Services in Japan
Task Force Alert - Help Us Help You and Your Loved Ones in a Crisis

U.S. Government-arranged Transport within Asia - March 18, 2011

The U.S. Embassy in Tokyo informs U.S. citizens in Japan who wish to depart that the Department of State is making arrangements to provide transportation to destinations in East Asia outside Japan.

U.S. law requires that we bill all passengers for the transportation assistance provided through the U.S. government. U.S. citizens who travel on U.S. government-arranged transport will be expected to make their own onward travel plans from their arrival point. Flights began departing Tokyo on Thursday, March 17. U.S. government-arranged transport will be available from Tokyo's Narita Airport on the evening of Friday, March 18.

U.S. citizens who have decided to depart Japan via USG-arranged transportation will find current transportation options, as well as any future scheduled flights, on the Japan Earthquake and Pacific Tsunami webpage at travel.state.gov.

Please note: Immediate family members (spouses and children) who are not U.S. citizens must be documented for entry into their destination country and/or U.S., if that is your final destination. Travelers are permitted only one piece of luggage per person.

U.S. citizens in Japan and their friends and loved ones can enter information into a database that we can use to provide emergency consular assistance during this crisis. This is a free service, and by entering their information into Task Force Alert, you are helping us provide assistance and account for U.S. citizens in Japan. You can find more information on using Task Force Alert by visiting this website.


Passport Unit Weekend Hours (Tokyo only)- March 17, 2011

The Passport Unit of the American Citizen Services section (Tokyo only) will be open on Saturday March 19, Sunday, March 20, and Monday March 21 in order to issue emergency passports to American Citizens. We will be open each day from 8:30 a.m. to 1 p.m. and from 2 p.m. to 5:30 p.m.

You do not need to make an appointment for these special weekend hours before coming to the Embassy. We encourage you, however, to please go to our website to make sure you bring all the required documents.

Please note: All applicants under 16 must appear in person accompanied by both parents. For first passports for children born in Japan, you must report the child's birth before a passport can be issued. Here is information on the Consular Report of Birth Abroad.


Travel to Safehaven Locations in Asia

The U.S. Embassy in Tokyo informs U.S. citizens in Japan who wish to depart that the Department of State is making arrangements to provide transportation to safehaven locations in Asia. This assistance will be provided on a reimbursable basis, as required by U.S. law. U.S. citizens who travel on US government-arranged transport will be expected to make their own onward travel plans from the safehaven location. Flights to evacuation points will begin departing Japan on Thursday, March 17. There will be a limited number of seats available on evacuation flights departing from Narita and Haneda airports on March 17. Priority will be given to persons with medical emergencies or severe medical conditions.

Persons interested in departing Japan via USG-chartered transportation should proceed to Narita and Haneda airports or contact the US Department of State and Embassy Japan by sending an e-mail to JapanEmergencyUSC@state.gov or by calling 1-202-501-4444. Please provide the following information:

* Name
* age
* place of birth
* U.S. passport number, and
* any special medical needs.

Real FAQ Related to "Travel to Safehaven Locations in Asia"


A Message to American Citizens from Ambassador John V. Roos - March 17

The United States Nuclear Regulatory Commission (NRC), the Department of Energy and other technical experts in the U.S. Government have reviewed the scientific and technical information they have collected from assets in country, as well as what the Government of Japan has disseminated, in response to the deteriorating situation at the Fukushima Nuclear Power Plant. Consistent with the NRC guidelines that apply to such a situation in the United States, we are recommending, as a precaution, that American citizens who live within 50 miles (80 kilometers) of the Fukushima Nuclear Power Plant evacuate the area or to take shelter indoors if safe evacuation is not practical.

We want to underscore that there are numerous factors in the aftermath of the earthquake and tsunami, including weather, wind direction and speed, and the nature of the reactor problem that affect the risk of radioactive contamination within this 50 mile (80 km) radius or the possibility of lower-level radioactive materials reaching greater distances.

The U.S. Embassy will continue to update American citizens as the situation develops. U.S. citizens in need of emergency assistance should send an e-mail to JapanEmergencyUSC@state.gov with detailed information about their location and contact information, and monitor the U.S. Department of State website at travel.state.gov.

The United States is continuing to do everything in its power to help Japan and American citizens who were there at the time of these tragic events. To support our citizens there, the Embassy is working around the clock. We have our consular services available 24 hours a day to determine the whereabouts and well-being of all U.S. citizens in Japan and we have offered our Japanese friends assistance, including disaster response experts, search and rescue teams, technical advisers with nuclear expertise, and logistical support from the United States military.

Immediate family members (spouses and children) who are not U.S. citizens must be documented for entry into the safehaven country and/or U.S., if that is your final destination.


Fact Sheet on the Current Situation in Japan from the US Embassy in Tokyo - March 13, 2011
Updates at: US Embassy in Japan's Website

March 13, 2011

In the interest of providing American citizens and other members of the public with the “facts on the ground” in the ongoing disaster and the relief assistance efforts, the U.S. Embassy in Tokyo has created the following Fact Sheet – which is a snapshot of the current situation. We will update this information as the facts change and as we continue our coordination with the Government of Japan.

Consular Information

There are approximately 160,000 American citizens in Japan.

We are not aware of any confirmed reports of American casualties in Japan.

The State Department has received numerous inquiries on the welfare and whereabouts of specific U.S. citizens in Japan. The Embassy and the State Department are working around the clock to determine the whereabouts and well-being of these U.S. citizens.

The best information we have is that there are approximately 1,300 American citizens in the Japanese prefectures that were most affected by the earthquake and tsunami.

The Embassy is working to send consular officers to these affected prefectures today (March 13) to assist American citizens in those areas. At this time, we do not have information on how many of these American citizens may have left the area.

U.S. citizens in need of emergency consular assistance should send an e-mail to JapanEmergencyUSC@state.gov with detailed information about their location and contact information. We also recommend U.S. citizens in Japan make contact with loved ones in the United States.

Please continue to monitor the Embassy's website for updated information, the U.S. Department of State's website at http://travel.state.gov, and the Ambassador’s Twitter account: www.twitter.com/AmbassadorRoos.

Military Assistance

The USS Ronald Reagan has arrived in the coastal region of the affected area and has already begun assisting in search-and-rescue efforts.

Helicopters from the USS Ronald Reagan have done 20 missions to and from Japanese ships, and delivered food and supplies to three different towns.

USFJ will shortly begin commencing a search-and-rescue mission to Takada City in Iwate Prefecture in order to assist 640 persons who require evacuation. Eight H-60 helicopters from Atsugi will take part.

Three H-60 helicopters at Yokota AB are standing by for mission assignment.

Additional U.S. military forces are flowing into Marine Corps Base Iwakuni.

USAID Assistance

The USAID Disaster Assistance and Response Team has arrived in Japan and is working to coordinate the overall U.S. response effort with the U.S. Embassy. Additional DART members are expected, including experts from the U.S. Department of Energy, the Nuclear Regulatory Commission, and the U.S. Department of Health and Human Services to advise the DART team on nuclear issues as necessary. These additional members are expected to be on the ground in Japan by the late evening of March 13.

Urban Search and Rescue teams from Fairfax County and Los Angeles County have arrived at Misawa AB. The teams are comprised of approximately 150 personnel and 12 canines trained to detect live victims.

One cargo flight transporting life-saving search and rescue equipment arrived at Misawa AB on the morning of March 13. An additional cargo flight is expected to arrive the evening of March 13.

Fukushima Nuclear Power Plant

U.S. experts have been in close consultation with Japanese experts regarding the evolving situation at the Fukushima nuclear power plant.

We are encouraging U.S. citizens to heed the instructions of the Japanese civil defense authorities.

Japan’s Nuclear Industrial Safety Agency has recommended that people who live within 20 kilometers of the Fukushima Nuclear Power Plant in Okumacho evacuate the area immediately. No other evacuations have been recommended.

We will provide further updates on this situation as they become available.


Information for UK Citizens in Japan


Note: Emergency Information from the Foreign Commonwealth Office is copyright protected. We will summarize the information provided and recommend that you visit their website directly for full details.

Help for British Nationals

Help for British Nationals - March 18, 2011

The UK government has arranged flights departing from Narita Tokyo (NRT) airport to Hong Kong (HKG) for British nationals and their immediate family who are unable to secure tickets for commercial flights. Call +44 20 7008 6900. Your details will be taken and you will be contacted as soon as possible to confirm a place on these flights. No additional flights are planned after Sunday 20 March.

First Flight Cathay Pacific CX2505 departing 20:55 (local time) Narita Tokyo (NRT) on Friday 18 March arriving in Hong Kong (HKG) 01:05 local time on Saturday 19 March.

Additional Flight: Saturday 19 March, departing from Narita Tokyo airport to Hong Kong. Hong Kong Airlines HX6619 departing 0700 (local time) and Orient Thai departing 2100 (local time). Please note times to be confirmed.

There will be no charge for British nationals and immediate families directly affected by the tsunami. Staff will be present in Hong Kong to assist with onward bookings and accommodation. British nationals and immediate families not directly affected by the tsunami may make use of this option if they cannot secure commercial travel arrangements themselves, but will be charged £600 per adult; £300 for children up to sixteen years old and free for those under two years, rates similar to commercial flight options. Travellers will be asked to sign at an Undertaking to Repay at Narita Airport.


Updates from the British Foreign Commonwealth Office
Updates at Foreign Commonwealth Office

British nationals living in Japan are urged to contact the Foreign Office helpline in London if they require assistance and to report that they are safe. You may contact them at:

FCO helpline in the UK +44 20 7008 0000 (from Japan) or 020 7008 0000 (in the UK) or via email at japan.earthquake@fco.gov.uk">

British Citizens may also get updates via twitter by following @britishabroad, via facebook and may contact the Foreign Commonwealth Office on Skype: fcojapan.


Information for Australian Citizens in Japan


Note: Emergency Information from the Australian Embassy is copyright protected. We will summarize the information provided and recommend that you visit their website directly for full details.

Links:

Travel Advice for Japan from the Australian Department of Foreign Affairs and Trade
Australian Embassy in Tokyo
Advice on Exposure to Radiation Arising from Nuclear Incidents in Japan
   from Department of Health and Ageing and Australian Radiation Protection and Nuclear Safety Agency

Updates from Australian Embassy in Tokyo - March 18, 2011

They will be open to the public for consular and immigration services from 9am to 5pm on both Saturday 19 March and Sunday 20 March 2011. Outside these hours, although not open to the public, the Embassy will maintain its operations on a 24-hour basis.

Updates from Australian Embassy in Tokyo - March 13, 2011
Updates at Australian Embassy in Tokyo

Australian in areas that have been badly affected by the earthquakes and tsunami are requested to call or email the Australian Embassy in Tokyo if you have not already done so. Please call 03-5232-4111 or email auscitzreg.tokyo@dfat.gov.au.

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First Published: Mar 13, 2011

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